DHL EXPRESS
CONTACT

Call

Advisors:
Mo – Fr 7:30-18:30
Digital Asistant: 24h daily

Email

Response within 1 workday

Chat

Advisors:
Mo – Fr 8:00-17:00
Digital Asistant: 24h daily

WhatsApp

Advisors:
Mo – Fr 8:00-17:00
Digital Asistant: 24h daily

When contacting us by telephone, we ask you to keep your account number or shipment number to hand.

A DHL Express account number consists of 9 digits and starts with 414, 427, 95 or 96. A DHL Express shipment number consists of 10 digits.

If your account number consists of 8 digits, or if your shipment number is longer than 10 digits and it starts with 3S, JVGL, HL or C, then this is from DHL Parcel. Click here for the contact options with  DHL Parcel. 

When you call the DHL Express Hotline, select a topic to get information or assistance

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Order a pickup, get a quote

Prepare your customer or return label number

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Delivery status and management

Prepare your 10-digit shipment number

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Customs clearance status

Prepare your 10-digit shipment number

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Shipping solutions

Get help with MyDHL+

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Connecting with a consultant

Fast track

Shipping regularly? Let’s talk about the benefits of opening a DHL Business Account

Check your shipment status on our DHL.com or call us.

Manage delivery: On-Demand Delivery

The fastest way to find out the price and transit time of an international shipment is with MyDHL+

If you prefer to talk call us.

Find nearest DHL location, where you can collect or drop-off an internqtional shipment.

Do you have questions about customs? Use the materials provided. You can always submit your questions via the form or call us.

MyDHL+ 

Rate your shipment, preapare documents and book a pickup.

Email us









    We will process your data in order to service your inquiry and to provide nessecary service. You have the right to access your data, transfer them, rectify, delete or limit processing and complaints to the supervisory authority. You also have the right to object. If you want to learn more about how DHL Express processes your data click here.

    Other contacts

    FAQ

    Frequently asked questions and answers in the customer service category

    If you would like to make a complaint about DHL Express service, you can contact us using the

    • contact form
    • contact us by phone

    In the case of a complaint regarding an invoice, or receiving a duplicate invoice, create a request in the form.

    If you receive a damaged international shipment, fill out the  Damage Report.

    The protocol without a letter of complaint is not the basis for the initiation of complaint proceedings. The document does not require the signature of the courier. It is advisable to attach photos and send to the email address at kontakt.int@dhl.com.

    The case will be forwarded to the DHL Express unit in the country of the party who paid for the shipment. It is the DHL unit where the payment of the shipment took place that informs the payer of the damage to the shipment and his right to file a complaint.