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A DHL Express account number consists of 9 digits and starts with 414, 427, 95 or 96. A DHL Express shipment number consists of 10 digits.
If your account number consists of 8 digits, or if your shipment number is longer than 10 digits and it starts with 3S, JVGL, HL or C, then this is from DHL Parcel. Click here for the contact options with DHL Parcel.
The fastest way to find out the price and transit time of an international shipment is with MyDHL+
If you prefer to talk call us.
Do you have questions about customs? Use the materials provided. You can always submit your questions via the form or call us.
If you would like to make a complaint about DHL Express service, you can contact us using the
In the case of a complaint regarding an invoice, or receiving a duplicate invoice, create a request in the form.
If you receive a damaged international shipment, fill out the Damage Report.
The protocol without a letter of complaint is not the basis for the initiation of complaint proceedings. The document does not require the signature of the courier. It is advisable to attach photos and send to the email address at firstname.lastname@example.org.
The case will be forwarded to the DHL Express unit in the country of the party who paid for the shipment. It is the DHL unit where the payment of the shipment took place that informs the payer of the damage to the shipment and his right to file a complaint.