Business customer Individual customer
Contact DHL Express | 24/7 Quick Access
TRACK SHIPMENT Become a DHL Express Client MyDHL+

How can we help you?

Quick access to customer service and DHL Express solutions

📋 Prepare your shipment number or account number

Having the right number ready helps us assist you faster!

🔴 DHL Express

Account number: 9 digits
Example: 123456789

Shipment number: 10 digits
Example: 1234567890

📞 +48 42 631 41 00

📮 DHL Parcel / eCommerce

Numbers may have more than 11 characters (or more)

Often start with:
• “C” – Parcel
• “3S”, “JVGL”, “HL” – other formats

Is it a different carrier? Contact their support.

Contact: For You – DHL eCommerce

Choose your situation

We’ll help you reach the right team faster

📦 I have a DHL Express shipment

I need help with tracking, delivery status, or changing the address/date.

Go to DHL Express support

💼 I am or want to become a DHL Express client

I’m interested in cooperation terms, B2B contracts, pricing, or business service offers.

📮 DHL Parcel or DHL eCommerce

My matter concerns local (domestic) shipments in Poland.

Go to DHL Parcel

Contact channels

Choose your preferred way to reach us

24/7
📞

Call us

+48 42 631 41 00
Agents: Mon-Fri 7:30 AM-5:00 PM
Virtual Assistant: available 24/7
24/7
✉️

Contact form

Response time: within 1 business day
Virtual Assistant: available 24/7
24/7
💬

Live chat

Agents: Mon-Fri 8:00 AM-5:00 PM
Virtual Assistant: available 24/7
24/7
📱

WhatsApp

+ 48 732 141 010
Agents: Mon-Fri 8:00 AM-5:00 PM
Virtual Assistant: available 24/7
📦 Track shipment ➕ Become a client 📞 Call: +48 42 631 41 00 📱 WhatsApp 24/7
After calling the DHL Express hotline (+48 42 631 41 00), choose your topic
1
Book a courier
Book a pickup, get a quote, or send a shipment. Have your account number or return code ready.
2
Shipment status
Check what delivery stage your shipment is at. Have your 10-digit shipment number ready.
3
Delivery options
Change the delivery date, address, or method. Have your shipment number ready.

Frequently Asked Questions

Find the answer to your question

📦 How do I track my shipment? ▼
Go to www.dhl.com, enter your shipment number (10 digits) and track your delivery in real time. You’ll also get SMS/email notifications about status changes.
→ Track shipment
📮 How do I send a shipment? ▼
You can send a shipment online on our website, at a service point, or by booking a courier pickup. Just provide the recipient’s details and choose a delivery service (Express, Same Day, Economy).
→ Send a shipment
🚚 What delivery options are available? ▼
We offer: Express Standard (2-3 days), Express Worldwide, Same Day (selected cities), Economy. Choose an option when shipping.
→ All services
⏰ When will my shipment be delivered? ▼
It depends on the chosen delivery option and location. Standard: 2-3 business days. Same Day: same day (by 6 PM). Track the exact time in the system.
→ Track delivery
💼 How do I become a business client? ▼
Contact our sales team: +48 42 631 41 00 or biznes@dhl.pl. We offer volume contracts, API integrations, and dedicated 24/7 support.
→ Business solutions
🤝 Can I set up a partnership with DHL? ▼
Yes! We offer various cooperation models for e-commerce, logistics, and delivery platforms. Call +48 42 631 41 00 or fill out the contact form.
→ Partnership options
🌍 What about customs and taxes? ▼
For international shipments, customs duties and VAT may apply. DHL EasyPost allows you to prepay customs fees. Contact our team for more information.
→ Call us
💰 How much does a shipment cost? ▼
The price depends on weight, dimensions, location, and the chosen service. Use the calculator on our website or call us. Special rates are available for businesses.
→ Price calculator
⚠️ My shipment is damaged ▼
File a claim within 30 days of delivery. Required: photos of the damage, invoice, documentation. Contact: +48 42 631 41 00, kontakt.int@dhl.com
→ Help and support
📰 Media contact ▼
If you represent the media and need to contact the DHL Express press office, visit our Press Center.
→ Go to DHL Express Press Center